Is there a minimum age restriction for drivers?
Yes, all the vehicles have a minimum driver age requirement of 30 years old.
I am over 30 years old, but I have a Probationary Drivers License, can I still rent a vehicle?
No, unfortunately you will not be able to drive any of our vehicles.
Do I need a credit card to make a booking?
Yes, you are required to have a credit card to rent our vehicles for the security bond, however if you wish to pay via using electronic funds transfer (EFT) direct to our Bank Account or cash we can accommodate these payment methods.
Will I need to provide a deposit at the time of booking?
Yes, you will be required to provide a booking deposit of 25% of the booking value when making the booking. For bookings made 2 months or more in advance, you may pay the deposit 1 month or more in advance.
Can I rent a car if I have an International Driver’s License?
Yes, we accept International Drivers License’s. You must however also produce an International License Permit, a Passport and another form of identification when making your booking.
Can I have my rental vehicle delivered to my Hotel or another location?
Yes, we can arrange for delivery of your rental vehicle to your hotel or any local location, however additional charges may apply.
Can I collect my vehicle from Sunshine Coast Airport?
Yes, we can meet you at the Sunshine Coast Airport and can also arrange for your luggage to be delivered to your accommodation location in a separate vehicle if required. Additional charges may apply.
I’m not sure if I will be able to fit all my luggage or have extra people travelling with me. Can you help?
Yes, we offer additional support vehicles if required, at an additional charge, to carry extra entourage members or just extra luggage (or shopping… if your on you’re way home).
How many km’s come free with the vehicle?
All our vehicles come free with a 100km allowance, though this can be increased for a small fee. Our weekend package comes with 300km total.
Do you offer short terms rentals? Like a couple of hours, or even half-day rentals?
Yes, the minimum hire period is 5 hours (pricing available upon request). We do offer the cars for a minimum of 2 hours for TV/photo shoots, or as a provided driver service that is available by the hour (pricing available upon request).
How long is a weekend package?
Our weekend package commences from 4:30pm on the Friday of the booking and end at 10am on Monday.
Is there a bond required?
Yes, a security bond is required between $5,000.00 – $10,000.00 , dependant on the vehicle selected.
How long does it take for my security bond to be returned?
Your security bond is released when the vehicle is returned in the same condition as which it was picked up. (Please allow up to 7 days for the funds return to be visible on your card dependant on the financial institution.
What is your cancellation policy?
You may cancel your booking without incurring any charge and have your booking deposit refunded by providing to us 7 days notice.
If you provide less than 7 days’ notice but more than 2 days’ notice you will be liable for 25% of the charges which would have been payable for the booking, or 1 days’ rental, whichever is the lesser, and we may deduct this amount from your deposit.
If you provide less than 2′ days notice you will be liable for 50% of the charges which would have been payable of the booking or 2 days rental, whichever is the lesser, and we may deduct this amount from your deposit.
You may request a change to your booking and we will do our best to accommodate your request. You may request a change to your booking without any charge by providing us with 7 days’ notice. If you provide us less than 7 days’ notice then we will endeavour to accommodate this request, but the rescheduling is at our absolute discretion. If we cannot accommodate your request, you may cancel your booking but the cancellation charges apply.
Will I have to pay a cleaning fee?
If the vehicle is returned in good condition and is not excessively dirty then no cleaning fee is payable. However, should the vehicle be returned in an excessively dirty condition, or have marks on carpets or the interior, then a cleaning fee may apply at our discretion.
Do you charge a Credit Card fee?
Yes, we pass on the credit card fee at the same percentage rate, as we get charged from the card providers. Generally, this is around 1.5%.